Heather Kivett, Chief Operations Manager

Heather Kivett

As Chief Operations Manager for RSI, Heather is responsible for the back-office systems and databases that enable us to deliver seamless and consistent support to our clients.  She has more than a decade of experience in business operations, management and finance, as well as a strong technical background that she brings to the ongoing development and management of RSI’s online university – www.SalesChampionUniversity.com.

Prior to joining RSI, Heather worked with several start-up companies, helping them establish the processes and policies needed to grow their operations.  She holds a B.S. in Business Management and Finance from Guilford College.


After training and coaching from Resolution Systems, members of eCornell’s retail sales team experienced an 86% year-over-year growth in revenues. “They are on fire and have moved every bar you can move. So many other training and development firms drop in with an energized speaker, tell your team what to do and then are out of there. But Resolution Systems offered us more than a cheerleading exercise. They had a complete, step-by-step process that began with assessments and included both training and follow-up. We found other firms with pieces of what we needed, but no one else could provide us with the whole thing.

VP of Human Resources, Cornell University’s eCornell

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