Our Sales Training Consultants and Leadership Team

We’ve built a senior leadership team of sales training consultants that includes highly skilled experts in sales, sales management and assessments. These individuals guide our team-based approach to service delivery and set the tone for our collaborative, customer-centric environment.

Photo of Heather Kivett

Heather Kivett


As President for RSI, Heather is responsible for the back-office systems and databases that enable us to deliver seamless and consistent support to our clients.  She has more than a decade of experience in business operations, management and finance, as well as a strong technical background that she brings to the ongoing development and management of RSI’s online university – www.SalesChampionUniversity.com. Learn more

Robin Rankin

Robin Rankin

Vice President of Sales

Robin Rankin brings an extensive background in both retail and business-to-business sales to her work with Resolution Systems. Before joining our team, Robin was a director with Springs Global, a home textiles manufacturer, where she led a team responsible for growing the company’s business in the retail arena. She also has held multiple positions with the Belk Stores, a leading Southeast retailer. Learn more

Drea Douglass

Drea Douglass

Certified Assessment Consultant

Drea Douglass is a Certified Assessment Consultant for Resolution Systems, Inc. She works directly with clients to help de-mystify hiring challenges via one-on-one assessment interpretations of potential new-hires. She also works with clients’ current employees to aid in troubleshooting performance issues, personal and professional development and promotion advisement.
Learn more

Christina Clifford

Daniel W. Jones

Executive Sales Coach

Dan Jones heads the executive sales coaching function for Resolution Systems Inc. He is an experienced sales development mentor who helps our clients improve front-line sales performance and achieve breakthrough results.

Dan knows firsthand what works – and what doesn’t. Learn more

Barrett Riddleberger

Barrett Riddleberger

Founder and Chief Executive Officer

Barrett founded Resolution Systems Inc. to help sales executives grow revenues, exploit new opportunities, turn around problem teams and eliminate common frustrations. During one of the toughest economies on record, Resolution Systems helped a Fortune 1000 client realize a 30% increase in revenue per transaction…a division-wide sales team go from 58% to 102% of annual quota …and a new sales manager get off to a fast start with a 35% increase in production in only weeks. Learn more

After training and coaching from Resolution Systems, members of eCornell’s retail sales team experienced an 86% year-over-year growth in revenues. “They are on fire and have moved every bar you can move. So many other training and development firms drop in with an energized speaker, tell your team what to do and then are out of there. But Resolution Systems offered us more than a cheerleading exercise. They had a complete, step-by-step process that began with assessments and included both training and follow-up. We found other firms with pieces of what we needed, but no one else could provide us with the whole thing.

VP of Human Resources, Cornell University’s eCornell

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