Our Sales Training Consultants and Leadership Team

We’ve built a senior leadership team of sales training consultants that includes highly skilled experts in sales, sales management and assessments. These individuals guide our team-based approach to service delivery and set the tone for our collaborative, customer-centric environment.

Photo of Heather Kivett

Heather Kivett


As President for RSI, Heather is responsible for the back-office systems and databases that enable us to deliver seamless and consistent support to our clients.  She has more than a decade of experience in business operations, management and finance, as well as a strong technical background that she brings to the ongoing development and management of RSI’s online university – www.SalesChampionUniversity.com. Learn more

Robin Rankin

Robin Rankin

Vice President of Sales

Robin Rankin brings an extensive background in both retail and business-to-business sales to her work with Resolution Systems. Before joining our team, Robin was a director with Springs Global, a home textiles manufacturer, where she led a team responsible for growing the company’s business in the retail arena. She also has held multiple positions with the Belk Stores, a leading Southeast retailer. Learn more

Drea Douglass

Drea Douglass

Certified Assessment Consultant

Drea Douglass is a Certified Assessment Consultant for Resolution Systems, Inc. She works directly with clients to help de-mystify hiring challenges via one-on-one assessment interpretations of potential new-hires. She also works with clients’ current employees to aid in troubleshooting performance issues, personal and professional development and promotion advisement.
Learn more

Christina Clifford

Daniel W. Jones

Executive Sales Coach

Dan Jones heads the executive sales coaching function for Resolution Systems Inc. He is an experienced sales development mentor who helps our clients improve front-line sales performance and achieve breakthrough results.

Dan knows firsthand what works – and what doesn’t. Learn more

Barrett Riddleberger

Barrett Riddleberger

Founder and Chief Executive Officer

Barrett founded Resolution Systems Inc. to help sales executives grow revenues, exploit new opportunities, turn around problem teams and eliminate common frustrations. During one of the toughest economies on record, Resolution Systems helped a Fortune 1000 client realize a 30% increase in revenue per transaction…a division-wide sales team go from 58% to 102% of annual quota …and a new sales manager get off to a fast start with a 35% increase in production in only weeks. Learn more

In the past, our hiring process was ‘hit and miss,’ with no real way to measure a candidate’s ability to perform. In partnering with Resolution Systems, we now have a process for identifying the best sales candidates by evaluating their behaviors, attitudes and values, and selling skills. We also use the General Employment and Management assessments to help us evaluate all levels of candidates, which helps us create a more consistent and reliable hiring process for the entire company. We use the same assessments for existing employees to identify and maximize their strengths, as well as opportunities for career development.

Utilizing Resolution Systems’ exceptional hiring and development process, as well as their philosophy of hiring, we feel we have truly identified the Blueprint of a Sales Champion, which will allow us to hire the right people and take our company to the next level of performance.

Vice President, Human Resources, Bassett Mechanical

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