Our Sales Training Consultants and Leadership Team

We’ve built a senior leadership team of sales training consultants that includes highly skilled experts in sales, sales management and assessments. These individuals guide our team-based approach to service delivery and set the tone for our collaborative, customer-centric environment.

Photo of Heather Kivett

Heather Kivett


As President for RSI, Heather is responsible for the back-office systems and databases that enable us to deliver seamless and consistent support to our clients.  She has more than a decade of experience in business operations, management and finance, as well as a strong technical background that she brings to the ongoing development and management of RSI’s online university – www.SalesChampionUniversity.com. Learn more

Robin Rankin

Robin Rankin

Vice President of Sales

Robin Rankin brings an extensive background in both retail and business-to-business sales to her work with Resolution Systems. Before joining our team, Robin was a director with Springs Global, a home textiles manufacturer, where she led a team responsible for growing the company’s business in the retail arena. She also has held multiple positions with the Belk Stores, a leading Southeast retailer. Learn more

Drea Douglass

Drea Douglass

Certified Assessment Consultant

Drea Douglass is a Certified Assessment Consultant for Resolution Systems, Inc. She works directly with clients to help de-mystify hiring challenges via one-on-one assessment interpretations of potential new-hires. She also works with clients’ current employees to aid in troubleshooting performance issues, personal and professional development and promotion advisement.
Learn more

Christina Clifford

Daniel W. Jones

Executive Sales Coach

Dan Jones heads the executive sales coaching function for Resolution Systems Inc. He is an experienced sales development mentor who helps our clients improve front-line sales performance and achieve breakthrough results.

Dan knows firsthand what works – and what doesn’t. Learn more

Barrett Riddleberger

Barrett Riddleberger

Founder and Chief Executive Officer

Barrett founded Resolution Systems Inc. to help sales executives grow revenues, exploit new opportunities, turn around problem teams and eliminate common frustrations. During one of the toughest economies on record, Resolution Systems helped a Fortune 1000 client realize a 30% increase in revenue per transaction…a division-wide sales team go from 58% to 102% of annual quota …and a new sales manager get off to a fast start with a 35% increase in production in only weeks. Learn more

We have used Resolution Systems sales assessments for almost every person we have considered hiring for the past three years. Your help and coaching have made a huge difference in the quality of our sales associates. In fact, your tools were instrumental in helping our office achieve the #1 Office Internationally in the Coldwell Banker system…Countless hours, money and effort have been saved by following your advice. I cannot recommend your services strongly enough.

Executive Vice President, Coldwell Banker

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